At Bloxblue ("Bloxblue," "we," "us," "our"), we take pride in delivering reliable, high-performance hosting services tailored for gamers, developers, and creators worldwide. This Service Level Agreement ("SLA") represents our commitment to service excellence, transparency, and customer satisfaction.
Whether you host a game server, a virtual machine, a bot, or other digital workloads with Bloxblue, our goal is to ensure consistent uptime, timely support, and secure infrastructure for your projects.
This SLA defines the guaranteed levels of service you can expect from us, outlines how we handle planned and unplanned downtime, explains our performance standards, and describes how service credits may be applied when we fall short.
This SLA applies to all active hosting services provided by Bloxblue, including but not limited to:
This SLA is a supplemental document to our Terms of Service and must be read in conjunction with it.
3.1 Uptime Guarantee
Bloxblue guarantees that its services will be available and accessible 99.8% of the time over each calendar month, excluding periods of:
3.2 Monitoring and Measurement
We continuously monitor all core systems, nodes, and network paths to ensure uptime. Uptime percentage is calculated on a monthly basis using the following formula:
Uptime % = (Total Time - Downtime) / Total Time x 100
Where "Total Time" is the total number of minutes in the given month, and "Downtime" is the total time in minutes when the service was inaccessible due to failures on Bloxblue’s infrastructure.
3.3 Downtime Notifications
In the event of an outage, Bloxblue will make commercially reasonable efforts to notify all affected users via:
4.1 Planned Maintenance
Bloxblue schedules regular maintenance to maintain server stability, security, and performance. Planned maintenance will be announced with at least 24 hours' prior notice and usually occurs during off-peak hours to minimize user disruption.
4.2 Emergency Maintenance
Occasionally, unforeseen issues may require immediate action to protect the integrity or security of services. Emergency maintenance may be performed without prior notice, but we will notify affected users as soon as feasible.
Bloxblue is not responsible for downtime or performance issues resulting from:
To ensure smooth delivery of services, you agree to:
Bloxblue is committed to data security, but the client is ultimately responsible for maintaining up-to-date backups of any hosted data. While we offer backup services for select hosting plans, we do not guarantee backup availability or data recovery unless otherwise specified in your hosting plan description.
Bloxblue reserves the right to amend this SLA at any time to reflect changes in:
Changes will be posted on our website with a clear "Last Updated" timestamp. Continued use of our services after SLA updates will be considered acceptance of the revised terms.
This SLA, alongside our Terms of Service and associated policies, shall be governed and interpreted in accordance with the laws of India. Disputes arising under this SLA will be subject to the exclusive jurisdiction of the courts located in West Bengal, India.
Contact Information:
If you have questions about this Service Level Agreement, please contact us via the support section of our website or email us at support@bloxblue.com.